Customer reviews

• 5 / 5

  

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  The staff are very helpful and awesome including Amanda she is brilliant

  Review of 11/25/20, following an experience of 11/20/20 by KYLE S. *

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• 5 / 5

  

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  The quality of the instruments that arrived were great! Very knowledgeable and helpful staff too. They helped make recommendations on the instruments based on age and also helped ensure that my order was delivered on time for my nieces birthday. I could not be more pleased! They also followed up with a courtesy email to advise that due to COVID, delivery times were hard to predict (even though my order ended up being delivered on time in the end) but the communication on this was still much appreciated.

  Review of 11/24/20, following an experience of 11/18/20 by ELOISA S. *

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• 5 / 5

  

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  Speedy delivery, great communication, compatible prices, worth a go. Ray.

  Review of 11/22/20, following an experience of 11/19/20 by GENE R. *

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• 5 / 5

  

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  Very good service for any orders I have placed.

  Review of 11/20/20, following an experience of 11/18/20 by BO D. *

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• 5 / 5

  

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  Very helpful.

  Review of 11/20/20, following an experience of 11/12/20 by THERESE H. *

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• 5 / 5

  

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  Friendly staff with exceptional customer service, products at very competitive prices. Highly recommended.

  Review of 11/19/20, following an experience of 11/17/20 by ESMERALDA M. *

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• 5 / 5

  

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  Friendly and efficient service.

  Review of 11/18/20, following an experience of 11/13/20 by KESHAUN F. *

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• 5 / 5

  

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  Always excellent service, range and delivery times.

  Review of 11/16/20, following an experience of 11/14/20 by SAMARA K. *

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• 5 / 5

  

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  Absolutely wonderful service. Variety instruments in stock. Ned is very kknowledgeable and thoughtful.He found me beautiful a harp !

  Review of 11/15/20, following an experience of 11/13/20 by MURIEL T. *

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• 5 / 5

  

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  Very professional

  Review of 11/15/20, following an experience of 11/12/20 by DONATO C. *

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• 5 / 5

  

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  I am happy with the turn around time with my order with good communication as to when the products arrive.

  Review of 11/14/20, following an experience of 11/12/20 by FREDERIQUE O. *

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• 5 / 5

  

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  Easy to deal with◉‿◉

  Review of 11/14/20, following an experience of 11/12/20 by HALEY R. *

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• 5 / 5

  

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  First class service.

  Review of 11/12/20, following an experience of 11/10/20 by SISTER H. *

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• 5 / 5

  

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  Easy online order. My books were available for pickup the next day.

  Review of 11/7/20, following an experience of 11/5/20 by DOMENICA W. *

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• 5 / 5

  

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  I purchased a guitar using a store credit and topping up payment with card. Transaction was smooth. Ned was very helpful and saw to the purchase process. The guitar was dispatched immediately after purchase and was received at my door the following day. The guitar was perfect and as described. Service was great and postage was fast. I highly recommend.

  Review of 11/7/20, following an experience of 11/4/20 by WILHELMINE R. *

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• 5 / 5

  

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  Very efficient, organized friendly. Easy to communicate with. Fast service thank you, regards, Linda

  Review of 11/6/20, following an experience of 11/4/20 by ARNALDO M. *

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• 5 / 5

  

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  Fantastic service, staff are friendly and informative. They are always happy to help out and let me play around with the gear before I buy it. Best music store in Sydney.

  Review of 11/6/20, following an experience of 11/4/20 by ELVA S. *

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• 5 / 5

  

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  Fast interstate delivery during the pandemic, very reasonable shipping charges.

  Review of 11/6/20, following an experience of 10/28/20 by LETA S. *

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• 5 / 5

  

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  Good

  Review of 11/5/20, following an experience of 11/3/20 by ANIYA M. *

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• 5 / 5

  

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  Excellent

  Review of 11/2/20, following an experience of 10/31/20 by JEWELL R. *

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• 5 / 5

  

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  Received the books I ordered promptly. Perhaps update your site because the buying experience is not as good as other commonly used sites.

  Review of 11/2/20, following an experience of 10/31/20 by HOLLIS B. *

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• 5 / 5

  

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  excellent service

  Review of 11/2/20, following an experience of 10/31/20 by BRIGITTE C. *

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• 5 / 5

  

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  Great and enjoy dealing with Jeff Jardine.

  Review of 10/30/20, following an experience of 10/28/20 by SAMANTHA H. *

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• 5 / 5

  

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  Carlingford Music Staff are awesome and very helpful especially Amanda they are always friendly polite and haven't made any mistakes yet

  Review of 10/28/20, following an experience of 10/22/20 by REINA K. *

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• 5 / 5

  

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  Super efficient and fast delivery! Highly recommend these guys.

  Review of 10/28/20, following an experience of 10/26/20 by DASIA G. *

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• 5 / 5

  

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  I stumbled upon Carlingford by chance while searching for my Kawai digital piano online - and I’m glad I did! The service was impeccable and I’d definitely buy from them again. Thanks Ned at Carlingford. Keep up the great customer service!

  Review of 10/26/20, following an experience of 10/7/20 by CHESTER R. *

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• 5 / 5

  

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  Very professional service and polite salesperson. My new banjo is great!

  Review of 10/21/20, following an experience of 10/19/20 by KYLER F. *

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• 5 / 5

  

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  The website is user friendly, they deliver in a timely manor and their instruments not only produce quality sound they are also made from quality materials as well.

  Review of 10/19/20, following an experience of 10/7/20 by FATIMA B. *

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• 5 / 5

  

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  Very knowledgeable and responsive to what we were looking for.

  Review of 10/17/20, following an experience of 10/10/20 by MARIO N. *

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• 5 / 5

  

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  Very quick service. Very happy with my new tenor recorder. It will be fun relearning how to play it fifty years after the last time!

  Review of 10/17/20, following an experience of 10/12/20 by FRANCISCO D. *

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• 5 / 5

  

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  Customer service was fantastic and my item shipped super quickly.

  Review of 10/16/20, following an experience of 10/14/20 by OMA W. *

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• 5 / 5

  

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  good service ,nice people,good brands,competive priceing

  Review of 10/16/20, following an experience of 10/14/20 by BRADFORD S. *

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• 5 / 5

  

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  Great service!

  Review of 10/16/20, following an experience of 10/14/20 by FOREST S. *

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• 5 / 5

  

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  Staff were professional and punctual.

  Review of 10/14/20, following an experience of 10/12/20 by JARRELL B. *

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• 5 / 5

  

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  Staff very helpful - saved me driving to another music store Violin repaired within a week

  Review of 10/14/20, following an experience of 10/1/20 by MIRACLE S. *

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• 5 / 5

  

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  Fantastic range of music books, the Online order and Click&Collect Service is so great!

  Review of 10/14/20, following an experience of 9/28/20 by IMELDA H. *

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• 5 / 5

  

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  5 🌟 Amazing service and help understanding all . Would really highly recommend to anyone . Even arranged delivery 🚚 right down the coast to Kiama 🌟🌟🌟🌟🌟🏆

  Review of 10/14/20, following an experience of 10/1/20 by SYDNI K. *

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• 5 / 5

  

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  Excellent customer service.

  Review of 10/14/20, following an experience of 10/7/20 by DARRIN E. *

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• 1 / 5

  

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  Bought strings, and straight out of the pack they had moisture damage. Send an email to ask about it, no reply. not happy seeing I bought 3 sets.

  Review of 10/14/20, following an experience of 12/5/19 by IVA K. *

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• 5 / 5

  

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  Service with a smile. Knowledgeable staff

  Review of 10/9/20, following an experience of 9/26/20 by MYRON H. *

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• 5 / 5

  

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  Terrific helpful service and great prices.

  Review of 10/9/20, following an experience of 9/24/20 by GLENNIE P. *

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• 2 / 5

  

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  miss leading information on tuning technician. Slow delivery and has to wait another two and half weeks to get tuning set up. No services felt and I had to call myself to chase delivery. They said delivery would take a week and tuning a few days. But now it adds up around a month from the date I went to store to order and paid deposit.

  Review of 10/9/20, following an experience of 9/12/20 by DAMIEN T. *

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• 3 / 5

  

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  My product, a Rode USB mic was over 4 months in delay. I finally settled for another version of Rode USB mic that was in stock. All this was understandable as it was a highly sought after item with the Covid19 situation. The staff were always friendly when I called to check on progress. My only complaint and disappointment was that it was always me that called them. They never once called me or returned my calls until the very end when I switched mics. Communication initiated by them would have taken a lot of frustration out of the situation.

  Review of 10/9/20, following an experience of 9/7/20 by JAMESON S. *

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• 5 / 5

  

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  Very help-full, no hassles or pressure. This is my 3rd purchase from CFM and it’s great to have their range and experience so close to home.

  Review of 9/24/20, following an experience of 9/18/20 by KENYA L. *

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• 5 / 5

  

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  Superb service! Friendly & knowledgeable stall

  Review of 9/24/20, following an experience of 9/15/20 by MODESTO H. *

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• 4 / 5

  

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  After a slight hiccup in delivery, Carlingford Music rectified in a timely manner. Very happy.

  Review of 9/24/20, following an experience of 9/11/20 by RODRIGO R. *

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• 5 / 5

  

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  excellent service.

  Review of 9/24/20, following an experience of 9/10/20 by JEFFREY H. *

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• 5 / 5

  

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  Excellent place to buy my music books. Well stocked. Always friendly and knowledgeable staff.

  Review of 9/24/20, following an experience of 9/12/20 by BURDETTE A. *

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• 3 / 5

  

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  My order only arrived at my PO 14th September having been placed 3rd September. Presumably Australia Post are experiencing delays.

  Review of 9/24/20, following an experience of 9/10/20 by DEONTE G. *

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• 5 / 5

  

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  Great service, easy website. thank you.

  Review of 9/24/20, following an experience of 9/8/20 by JAMEL W. *

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• 4 / 5

  

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  got what i ordered

  Review of 9/24/20, following an experience of 9/1/20 by DARIANA D. *

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• 5 / 5

  

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  Was very pleased with all aspects of my dealings with Carlingford Music Centre . They offer a great service . I will certainly buy more music from them &amp ; will recommend them to my friends . ****** **** .

  Review of 9/24/20, following an experience of 8/27/20 by JACQUES H. *

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• 4 / 5

  

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  They had a great selection of music books to choose from. They also ordered more specific books online I needed. Good knowledge 👍

  Review of 9/24/20, following an experience of 9/8/20 by JAYLON P. *

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• 1 / 5

  

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  I have ordered a product on 19th August and I have also been charged for that on the same day. However nor have I received the payment confirmation email neither the product and its 10th September. Even the Carlingford Music Centre official website says its under maintenance from pas 30 days. I don't want the product anymore and I want my money back on the account. I would never buy anything from this company ! Worst service ever!!

  Review of 9/24/20, following an experience of 9/9/20 by MAY D. *

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• 5 / 5

  

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  Good Job

  Review of 9/11/20, following an experience of 9/3/20 by MADIE G. *

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• 5 / 5

  

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  I was thrilled with the speed of the service. My baritone ukulele is beautiful I am really pleased with my purchase. I will definitely recommend you to my fellow ukulele players.

  Review of 9/11/20, following an experience of 8/31/20 by ARON R. *

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• 2 / 5

  

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  After initially being happy with a phone order I never received my product. I was assured the ordered products were in stock. I never received a shipping notice. 3 weeks after ordering I emailed to find out where my order was. No one replied to my email so I emailed again. I got a response that someone would contact me. No one did. A week later I emailed again for someone to contact me. After emails back and forth with days In between responses I finally received a refund. This was over 4 weeks after I’d made the order. I realize that there are delay with postage at the moment, however my order never even left the warehouse. I’m sorry, I don’t usually complain but I’m really disappointed.

  Review of 9/11/20, following an experience of 8/26/20 by AARON B. *

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• 5 / 5

  

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  Excellent service!

  Review of 9/11/20, following an experience of 8/29/20 by MELYSSA W. *

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• 5 / 5

  

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  Good

  Review of 8/27/20, following an experience of 8/20/20 by LEO G. *

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• 5 / 5

  

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  Extremely helpful and knowledgeable staff.

  Review of 8/27/20, following an experience of 8/22/20 by DEJUAN K. *

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• 5 / 5

  

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  Very helpful with everything

  Review of 8/27/20, following an experience of 8/22/20 by DARWIN T. *

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• 1 / 5

  

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  Extremely poorly managed and misleading communication. The product I ordered (a small cable adaptor) arrived three whole months after I ordered it to be delivered to Melbourne. Given coronavirus, delays were to be expected, and I would've completely understood had Carlingford been up front about them. Instead, I had to reach out several times over the months to be updated about the progress of the order. After they initially didn't respond to emails, I called the store and was told that due to the delays with the manufacturer, they could send me a generic brand replacement "asap". After I said that was fine, they didn't send it. Weeks later, and after they hadn't responded to my emails, I called again. They said they'll "sort it out asap". They didn't. Weeks and more ignored emails later, I call again. At this point, they say that the manufacturer brand item is actually now in stock and that they will "send it asap". They then (finally) provided an AusPost tracking number, which never appeared to be activated. When the item arrived, it was sent in its box in a paper envelope without any padding, so of course the box was quite crushed when it arrived. I've since reached out due to problems I'm now having with audio quality issues with the product and they haven't responded after a week. At this point, I see it as a lost cause and have requested a refund via PayPal directly. I'm just glad I didn't buy anything more important than this one small item from the store.

  Review of 8/27/20, following an experience of 7/18/20 by MAYA C. *

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• 5 / 5

  

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  Excellent telephone conversation and prompt and accurate service

  Review of 8/27/20, following an experience of 8/3/20 by ELLIOT G. *

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• 5 / 5

  

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  Staff are always helpful, and service is excellent

  Review of 8/27/20, following an experience of 8/14/20 by ERIK B. *

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• 5 / 5

  

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  Great service. Fast delivery and full collections of books needed.

  Review of 8/27/20, following an experience of 8/18/20 by GERSON A. *

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• 5 / 5

  

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  I’ve had such a good experience. I wished there was a bit more communication, and the parcel wasn’t good at all in my country.

  Review of 8/27/20, following an experience of 5/20/20 by KEVON V. *

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• 5 / 5

  

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  Ordered piano stool. Just what we were looking for. well made.

  Review of 8/16/20, following an experience of 7/31/20 by TAMIA M. *

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• 5 / 5

  

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  Helpful and efficient so far

  Review of 8/16/20, following an experience of 8/6/20 by BRISA T. *

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• 2 / 5

  

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  I made an order in May, it's August and I'm still waiting. It would have been great to get an email about how my order was coming along of having the option to get a refund. Nothing, just spam emails. Wouldn't recommend Carlingford Music to anyone.

  Review of 8/16/20, following an experience of 7/30/20 by ANDREANNE B. *

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• 5 / 5

  

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  Professional,honest.

  Review of 8/9/20, following an experience of 7/30/20 by DARREL B. *

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• 5 / 5

  

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  Friendly and helpful staff, great range and service.

  Review of 8/9/20, following an experience of 7/28/20 by NATHANIEL S. *

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• 2 / 5

  

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  Salesman pretty pushy on not the best prices. Make sure to shop around.

  Review of 8/9/20, following an experience of 7/20/20 by EMERSON Z. *

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• 5 / 5

  

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  Excellent service by friendly and helpful staff. Extremely pleased with the work done on my instrument. Would definitely recommend this store.

  Review of 8/9/20, following an experience of 7/24/20 by PABLO B. *

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• 5 / 5

  

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  Fast service. Good price. Nice people.

  Review of 8/9/20, following an experience of 7/25/20 by JACEY L. *

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• 5 / 5

  

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  Good communication, product arrived in great condition and matched the description. Bit slow due to covid but that's not under their control!

  Review of 8/9/20, following an experience of 6/22/20 by MISSOURI H. *

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• 4 / 5

  

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  Excellent service, delivery was very professional. A good experience overall!

  Review of 7/30/20, following an experience of 7/1/20 by MICAH H. *

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• 5 / 5

  

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  Excellent in store service. They took the time to help my son choose his left handed guitar, even helping him assess right handed options they could order in. Thank you so much, he is one very happy boy

  Review of 7/30/20, following an experience of 7/18/20 by EDUARDO H. *

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• 5 / 5

  

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  When researching my purchase of a Kawai K300 (my second Kawai) I rang the Carlingford Music Centre and asked the gentleman with whom I spoke about a cover for the piano. He advised against using a cover, saying it would not be good for the piano. I saw from his response that he was not simply concerned with selling pianos but also looking after them - even if it was not one that they had sold. This inclined me to want to buy my piano from them - none of the other dealerships had responded to my questioning in that way. My looking through their website reinforced my perception of them - I found their music catalogue wide-ranging and one that I would return to. I related with Ned, their director, who I found to be professional and I bought my piano from him - I am now the proud owner of a K300 - which they made an effort to have delivered on the day I asked for it to be delivered. I said to Ned - and am very happy to repeat it here - that I am glad I bought my piano from them. I am sure that if I have any questions about the piano they will be happy to answer them.

  Review of 7/30/20, following an experience of 7/22/20 by VIDAL R. *

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• 5 / 5

  

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  Such a pleasant experience getting the perfect piano for my son. Ned is very knowledgeable, nice and experienced. They had a great arrange of pianos and they only recommend the right one to you (not the expensive one). Liked the piano and the 5 star service!

  Review of 7/30/20, following an experience of 7/20/20 by TEAGAN Z. *

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• 5 / 5

  

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  Ordered over the phone. Got a call letting me know my order was in and was able to collect at my convenience. Pleased with my purchase too.

  Review of 7/30/20, following an experience of 7/16/20 by EARNESTINE K. *

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• 5 / 5

  

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  The sales person Robert is very professional

  Review of 7/30/20, following an experience of 7/22/20 by STEPHON W. *

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• 5 / 5

  

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  Very Good service, reply to questions quickly.

  Review of 7/30/20, following an experience of 7/22/20 by NATASHA E. *

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• 2 / 5

  

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  Ordered something that was discontinued even though it had stock online. Took 2 1/2 months for them to actually get a move on after several emails and a call

  Review of 7/30/20, following an experience of 7/14/20 by PROVIDENCI B. *

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• 5 / 5

  

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  Gentlemen I dealt with were both very helpful. I had visited several other stores but despite the distance to travel to Carlingford from Newport I found their expertise on keyboards excellent. I made 2 visits, the second I was accompanied by another woman from my church and she agreed the chosen keyboard had the best organ sound and came in within our budget!

  Review of 7/30/20, following an experience of 6/23/20 by DAYTON S. *

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• 3 / 5

  

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  They have a new website which has lots of problems, so I spoke over the phone to place my order. The staff member was very helpful and offered free shipping. Two weeks later my items had not arrived and I had not heard anything from them. I rang them and they explained that some of the items I ordered were not in stock. This should have been conveyed to me when I place the order. They offered to send out the items they did have in stock. I received the items in good condition and quickly. The reason for the average rating is the unprofessional communication and lack of attention to detail regarding stock levels. I always order items several weeks in advance of needing them so I my business is not affected by the very things that happened. I still don't have my full order 3 weeks out from the original order date and still have no information as to when these items will be available.

  Review of 7/25/20, following an experience of 7/6/20 by DELPHINE K. *

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• 5 / 5

  

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  Prompt and professional

  Review of 7/25/20, following an experience of 7/9/20 by KURTIS H. *

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• 2 / 5

  

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  Had to wait over a month to get my order. Sent many emails inquiring about it and I got zero response. Only after 3 emails I actually got a response.

  Review of 7/25/20, following an experience of 6/5/20 by ANTOINETTE T. *

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• 5 / 5

  

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  Excellent service

  Review of 7/25/20, following an experience of 7/13/20 by RETA K. *

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• 5 / 5

  

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  Amazing Service, 10/10 would reccomend

  Review of 7/25/20, following an experience of 7/6/20 by DEMOND D. *

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• 5 / 5

  

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  I was looking for a guitar for beginners. Ned was very nice and helpful, called me twice and sent me pictures. The delivery was fast and smooth, and the guitar looks fabulous. Can't wait to start to learn

  Review of 7/16/20, following an experience of 7/4/20 by VERNICE E. *

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• 5 / 5

  

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  Knowledgeable and helpful staff, got everything I needed

  Review of 7/16/20, following an experience of 7/2/20 by MARCELO K. *

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• 5 / 5

  

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  Excellent customer service. Taz was very helpful. The product I ordered was unavailable but they found a replacement which worked out for the better.

  Review of 7/16/20, following an experience of 6/6/20 by ALETHA M. *

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• 5 / 5

  

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  Very helpful and friendly service when I was at the shop.

  Review of 7/16/20, following an experience of 7/6/20 by CHESTER H. *

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• 5 / 5

  

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  Friendly helpful service

  Review of 7/16/20, following an experience of 7/6/20 by BARRETT O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service willing to help in any way they can would 100% recommend This store to everyone I am very happy and will 100% be a returning customer

  Review of 7/16/20, following an experience of 7/7/20 by BRADEN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Happy to shop lcally, especially when they agreed to price match on a product that I could not get from another supplier for another week or so.

  Review of 7/16/20, following an experience of 6/9/20 by ROBERTA P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  It was an incredibly disappointing experience. I ordered an item online, then called to enquire about ETA. It was explained that the item was not currently in stock and would take a fair while to receive (it was not stated on the website when I placed the order that this was the case). An alternative was offered, and I was told to email in with the details of my order and someone would respond. I followed up a week later after no response, then again a week later. Finally someone replied and offered alternatives. In the end, I decided to simply cancel my order. I emailed two more times requesting a cancellation, with no replies. Two weeks later, I receive an email stating that my order was filled and that it was being shipped. At this stage I had already ordered off another site and (as previously mentioned) no longer wanted the item. I called in, gave my name for the order, and was simply told that "I will let him know". No idea who was going to let who know what, and more importantly, when I was getting my money back. I called in again later that day (about 6 hours later after receiving no return phone call) and finally, someone looked into it, the item was still at the store apparently, and cancelled my order. There was still no confirmation of it being cancelled, or when I would receive my refund. It was only when I got a message from my bank two days later saying that there was a refund, that I knew it was sorted. Horrendous communication, and frankly quite a dismissive attitude dealing with every aspect, from sale, through exchange, and finally refund. I placed my order on the 19th of May, requested the cancellation and refund on the 9th of June and received my refund on 2nd of July. Throughout this ordeal I sent 6 emails (to which 1 response came), and made 4 phone calls, none of which were returned.

  Review of 7/16/20, following an experience of 6/30/20 by CHRISTOPHE Q. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great people to deal with, very good communication and after sales service!

  Review of 7/15/20, following an experience of 6/30/20 by ROBERT H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Friendly knowledgeable service.

  Review of 7/15/20, following an experience of 6/30/20 by MADALYN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great shop and staff were amazing, very happy with my guitar

  Review of 7/15/20, following an experience of 6/30/20 by GREG R. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order