Customer reviews

• 4 / 5

  

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  Good product, good price, delivery within the advised window (just). I'd order again from Carlingford Music.

  Review of 5/5/19, following an experience of 4/6/19 by ARCHIBALD O. *

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• 4 / 5

  

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  The timeframe for servicing my daughter's flute was a little slow, however the service itself was good.

  Review of 5/5/19, following an experience of 4/29/19 by IVAH S. *

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• 4 / 5

  

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  Very accommodating

  Review of 5/5/19, following an experience of 4/5/19 by MAVIS H. *

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• 2 / 5

  

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  Item arrived with product packaging amd no further boxing. Packaging was damaged in several areas. Item itself seemed in good condition, however, it seemed like the paperwork/instructions had been opened before and not resealed. Product itself is in good working order.

  Review of 5/5/19, following an experience of 3/20/19 by ANABELLE S. *

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• 5 / 5

  

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  Happy with the prompt service. I’m a repeat customer.

  Review of 5/5/19, following an experience of 4/9/19 by CHASITY S. *

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• 3 / 5

  

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  When a violin is bought, it will be nice to have complimentary tuning

  Review of 5/5/19, following an experience of 4/27/19 by ROSSIE O. *

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• 4 / 5

  

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  They are very professional. Had a couple of glitches but were they were so helpful with options to give me a good experience,

  Review of 5/5/19, following an experience of 4/16/19 by ZACKARY T. *

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• 5 / 5

  

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  Very helpful!

  Review of 5/3/19, following an experience of 4/18/19 by FLORINE S. *

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• 4 / 5

  

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  Each time I spoke on the phone with someone from Carlingford Music, they were kind, helpful, and knew their business. I'm so grateful for the snare drums we have received, and my students love learning to play them. We're a marching drum corps from a small town, and Carlingford made our lives a whole lot easier with their great service! Thank you!

  Review of 5/3/19, following an experience of 4/18/19 by RANSOM O. *

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• 5 / 5

  

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  Excellent website, great service. I would recommend.

  Review of 5/2/19, following an experience of 4/27/19 by ERWIN E. *

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• 4 / 5

  

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  It took a little bit longer from making the order to finally receiving the parcel. Also, I did not got the email when my parcel was on delivering so I couldn’t track it. Until I check my email box, I found it was delivered.

  Review of 5/2/19, following an experience of 4/6/19 by NATHAN L. *

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• 4 / 5

  

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  all o.k.

  Review of 5/2/19, following an experience of 4/3/19 by ORION B. *

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• 5 / 5

  

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  Excellent, knowledgeable service - have been shopping at Carlingford Music for years.

  Review of 5/1/19, following an experience of 4/1/19 by RYLEIGH R. *

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• 5 / 5

  

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  Staff were friendly, helpful and knowledgeable.

  Review of 5/1/19, following an experience of 4/23/19 by DELFINA F. *

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• 5 / 5

  

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  Easy to contact, order received quickly and in excellent condition.

  Review of 5/1/19, following an experience of 4/12/19 by MAYNARD F. *

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• 5 / 5

  

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  Excellent well packed and delivered speedily. I would have done review but the email for it arrived before the parcel. Will shop with Carlingford music again. Thanks!

  Review of 5/1/19, following an experience of 4/23/19 by CLEO K. *

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• 5 / 5

  

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  Excellent service

  Review of 5/1/19, following an experience of 4/18/19 by WATSON L. *

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• 5 / 5

  

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  Simple ordering process and Quick delivery.

  Review of 5/1/19, following an experience of 4/3/19 by ORRIN B. *

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• 5 / 5

  

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  Repair was done to trumpet successfully.

  Review of 5/1/19, following an experience of 4/29/19 by TYSON S. *

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• 5 / 5

  

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  Very good service

  Review of 5/1/19, following an experience of 4/5/19 by JAKOB C. *

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• 5 / 5

  

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  User friendly, and excellent service.

  Review of 5/1/19, following an experience of 4/4/19 by GRACE R. *

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• 5 / 5

  

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  They didn't waste any time in shipping me my new keyboard

  Review of 5/1/19, following an experience of 4/13/19 by ALVAH S. *

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• 1 / 5

  

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  Non arrival

  Review of 5/1/19, following an experience of 3/19/19 by SEBASTIAN L. *

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• 1 / 5

  

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  Doesn’t deliver on time. You need to contact them to know where you items. Website says 2 to 3 business day for delivery. My item came after a month!

  Review of 5/1/19, following an experience of 3/22/19 by AIYANA W. *

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• 5 / 5

  

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  When I place an order at Carlingford Music, the response is quick and reliable. In no time my order has arrived at my address. Thanks

  Review of 5/1/19, following an experience of 4/11/19 by MITTIE S. *

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• 3 / 5

  

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  Poor communication, slow delivery, product when finally received was fine.

  Review of 5/1/19, following an experience of 4/16/19 by MILAN H. *

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• 5 / 5

  

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  Attending Carlingford Music Centre for flute lessons is the highlight of my daughter's week.

  Review of 5/1/19, following an experience of 4/9/19 by TIFFANY W. *

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• 5 / 5

  

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  Prompt service

  Review of 5/1/19, following an experience of 4/23/19 by JESSIE W. *

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• 5 / 5

  

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  Positive and helpful

  Review of 5/1/19, following an experience of 4/10/19 by GRACIELA S. *

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• 5 / 5

  

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  Excellent

  Review of 5/1/19, following an experience of 4/24/19 by SANTINA W. *

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• 3 / 5

  

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  Overall ok service. Communication needs improvement! Eg if an item listed in stock is not actually in stock it is appropriate to contact the customer and advise of a delay. Not just send half the order with no explanation.

  Review of 5/1/19, following an experience of 4/11/19 by SYDNEY C. *

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• 5 / 5

  

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  Really efficient and easy to order online.

  Review of 5/1/19, following an experience of 4/13/19 by AUDIE W. *

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• 5 / 5

  

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  Great

  Review of 5/1/19, following an experience of 4/27/19 by YVETTE B. *

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• 5 / 5

  

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  Quick delivery. Good product.

  Review of 5/1/19, following an experience of 4/9/19 by JANET V. *

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• 5 / 5

  

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  Excellent website

  Review of 4/26/19, following an experience of 4/23/19 by PAULINE W. *

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• 3 / 5

  

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  I placed an order for a number of items, these were all shipped separately and I am still awaiting one item. I have not been notified of a late arrival for shipping, nor informed that the postage time would be over one month. Once the missing item arrives I would be happy to update my current opinion.

  Review of 4/23/19, following an experience of 3/28/19 by LINNIE M. *

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• 5 / 5

  

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  excellent thankyou very much

  Review of 4/22/19, following an experience of 4/6/19 by DONNELL D. *

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• 5 / 5

  

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  Quick and helpful

  Review of 4/17/19, following an experience of 4/14/19 by MELYSSA M. *

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• 5 / 5

  

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  The range and service of Carlingford Music is excellent. Delivery was prompt and the price was right.

  Review of 4/15/19, following an experience of 3/21/19 by KEAGAN B. *

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• 3 / 5

  

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  Happy overall. But a little annoying that the items that were listed in stock online were actually a backorder item also communication was poor. For example Artist Guitars email you when shipped then when it is due for delivery and finally after it has been delivered. Yet this was the first communication I've had from Carlingford since I placed the order. Had I not called I would still not know it was backordered like!

  Review of 4/15/19, following an experience of 3/30/19 by ELENOR H. *

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• 1 / 5

  

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  Very bad customer service. I placed an order for a book on the 3rd March with expected delivery for the 6th March. It is now the 16th March and have not yet received it. Followed this up with the buyer and did not hear back. Still waiting for order to arrive. Absolutely appalled, given that I have paid for the product.

  Review of 4/14/19, following an experience of 3/3/19 by FELIPE W. *

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• 5 / 5

  

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  Very good service and prompt delivery

  Review of 4/12/19, following an experience of 4/1/19 by TERENCE D. *

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• 5 / 5

  

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  Excellent and prompt

  Review of 4/10/19, following an experience of 3/29/19 by RUBYE C. *

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• 5 / 5

  

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  Kindly

  Review of 4/8/19, following an experience of 3/4/19 by MAKENZIE C. *

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• 5 / 5

  

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  Excellent, fuss-free transaction.

  Review of 4/7/19, following an experience of 3/24/19 by GRACIE H. *

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• 5 / 5

  

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  Great service. Thank you

  Review of 4/6/19, following an experience of 3/27/19 by AMBER H. *

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• 5 / 5

  

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  Fast delivery. Excellent service. Great product. Thank you

  Review of 4/6/19, following an experience of 3/13/19 by ANNALISE G. *

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• 5 / 5

  

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  Smooth transaction A+

  Review of 4/5/19, following an experience of 3/14/19 by ALFORD F. *

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• 2 / 5

  

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  Quality of product was low. Service was poor, emails not answered, phone calls not returned. 2 week delay before it being shipped even though it was in stock.

  Review of 4/5/19, following an experience of 2/7/19 by DESSIE S. *

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• 2 / 5

  

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  I have asked two weeks ago to have my order Modified before delivery the morning after placing the order online and did not receive a response until 1 week later ; and then the week after that I am still waiting to hear what is happening with my order

  Review of 4/5/19, following an experience of 2/28/19 by ERLING B. *

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• 3 / 5

  

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  The online experience was positive - the selection and purchase of 3 small items. After 15 days of no contact, I dropped into the store to resolve any issue (eg 1 item out of stock?) and take home what I could. As it was, it appeared the order had been sent on the previous day, though I had not received the notification email as promised. The items arrived a day later, as per the order and safely packaged. Communication was the only clear issue: no communication from the vendor regarding delay, even at 2 weeks. Nor was there communication to indicate the package had been dispatched, as committed during the purchase process. If we add the delay itself - causes unknown - there is a suggestion that back room processes could be tightened up, especially Customer communication. I will shop with Carlingford Music Centre again, but if there's no improvement, I shall look elsewhere.

  Review of 4/5/19, following an experience of 3/19/19 by SERENITY S. *

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• 5 / 5

  

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  They did a great job servicing my guitsr

  Review of 4/5/19, following an experience of 3/26/19 by TONEY H. *

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• 5 / 5

  

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  Quick response. Timely delivery.

  Review of 4/5/19, following an experience of 3/14/19 by MOHAMMAD B. *

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• 5 / 5

  

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  Excellent service

  Review of 4/5/19, following an experience of 3/28/19 by BRAULIO H. *

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• 5 / 5

  

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  my friend recommended it to me

  Review of 4/5/19, following an experience of 3/11/19 by KARSON A. *

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• 5 / 5

  

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  Item arrived very quickly and in good condition. Great product at a fair price

  Review of 4/5/19, following an experience of 3/29/19 by LEORA H. *

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• 5 / 5

  

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  Very reliable

  Review of 4/5/19, following an experience of 3/13/19 by KATHARINA S. *

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• 5 / 5

  

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  Excellent service, great communication... a great bunch to work with!

  Review of 4/5/19, following an experience of 3/29/19 by YOSHIKO H. *

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• 5 / 5

  

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  I thought the ukulele machine heads would be "adequate", and am so surprised at the amazing quality and precise engineering for the price. I was able to rework an instrument for a friend who is delighted with how I replaced dilapidated vintage tapered tuning pegs. I would certainly revisit your website when working on future projects.

  Review of 4/4/19, following an experience of 3/30/19 by DERRICK M. *

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• 5 / 5

  

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  Great service. Fast follow up when stock was on backorder phoned to offer alternative. Received order quickly

  Review of 4/4/19, following an experience of 3/27/19 by HILDA S. *

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• 5 / 5

  

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  Highly recommend Carlingford Music for all your musical needs.Staff are very friendly and helpful.

  Review of 4/4/19, following an experience of 3/27/19 by EDWARD F. *

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• 5 / 5

  

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  Product is great, delivered on time. Super happy!

  Review of 4/4/19, following an experience of 3/28/19 by SUSIE R. *

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• 5 / 5

  

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  Very good service

  Review of 4/4/19, following an experience of 3/27/19 by NATALIA M. *

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• 5 / 5

  

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  Very informative. Great.

  Review of 4/3/19, following an experience of 3/20/19 by GRAHAM K. *

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• 5 / 5

  

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  Friendly, approachable.

  Review of 4/3/19, following an experience of 3/20/19 by MATEO K. *

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• 5 / 5

  

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  Excellent service

  Review of 4/3/19, following an experience of 3/25/19 by OTIS Z. *

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• 5 / 5

  

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  Great Service

  Review of 4/2/19, following an experience of 3/26/19 by CORRINE K. *

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• 4 / 5

  

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  Yes , It is good.

  Review of 4/2/19, following an experience of 3/16/19 by FELTON S. *

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• 5 / 5

  

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  So helpful and efficient

  Review of 4/2/19, following an experience of 3/30/19 by MILLER T. *

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• 3 / 5

  

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  Misleading in relation to the information that was subsequently then supplied in store

  Review of 4/2/19, following an experience of 3/15/19 by BRYCE K. *

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• 5 / 5

  

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  Excellent service.

  Review of 4/2/19, following an experience of 3/5/19 by FOSTER S. *

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• 5 / 5

  

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  Sorry! I don't use the website but the staff at the shop are always very friendly and helpful.

  Review of 4/1/19, following an experience of 3/13/19 by DAYTON B. *

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• 5 / 5

  

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  Got my order very quickly

  Review of 4/1/19, following an experience of 3/6/19 by JUSTEN K. *

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• 5 / 5

  

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  reasonable price, friendly service

  Review of 4/1/19, following an experience of 3/1/19 by DESHAUN R. *

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• 5 / 5

  

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  Great service, thamk you.

  Review of 4/1/19, following an experience of 3/28/19 by GREGORY D. *

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• 3 / 5

  

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  Very happy with the product and would purchase from them again. Was not happy with the speed in which they dealt with the order. After several days and not receiving notification of it being posted I had to phone them. They eventually found the order and said they would put it in the post. Need to keep an eye on online orders. But as stated was more than happy with product.

  Review of 4/1/19, following an experience of 3/8/19 by BRENDAN H. *

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• 5 / 5

  

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  We love engaging with Carlingford music - professional and excellent work Tas is our go to person !

  Review of 4/1/19, following an experience of 3/28/19 by ARMANDO F. *

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• 5 / 5

  

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  Good

  Review of 4/1/19, following an experience of 3/21/19 by ELZA J. *

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• 5 / 5

  

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  A + +++

  Review of 4/1/19, following an experience of 3/15/19 by BRANNON W. *

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• 5 / 5

  

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  Very fast service.

  Review of 4/1/19, following an experience of 3/16/19 by ALEXANE H. *

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• 4 / 5

  

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  Customer service was quick

  Review of 4/1/19, following an experience of 3/25/19 by MITCHEL S. *

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• 5 / 5

  

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  Fantastic knowledge & service.

  Review of 4/1/19, following an experience of 3/8/19 by ANSLEY R. *

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• 5 / 5

  

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  Good sercice

  Review of 4/1/19, following an experience of 3/18/19 by SIM U. *

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• 4 / 5

  

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  Good

  Review of 4/1/19, following an experience of 3/18/19 by BRENDA T. *

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• 5 / 5

  

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  Always prompt excellent service.

  Review of 4/1/19, following an experience of 3/4/19 by JOSEFA C. *

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• 4 / 5

  

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  Easy to use the web site. Took a little longer than I expected

  Review of 4/1/19, following an experience of 3/16/19 by LENNY C. *

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• 5 / 5

  

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  I always receive my orders promptly from Carlingford Music. I also find the staff who handle sheet music, Murray and Amanda, very helpful. I am a long term satisfied customer!

  Review of 4/1/19, following an experience of 3/21/19 by EMELIE S. *

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• 5 / 5

  

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  Friendly and professional staff. Well informed and reliable at ordering in music. As with a lot of music shops, their shelves are not the best well stocked and ordering music is nearly always necessary. Having said that, they do order quickly and contact by phone when books arrive...normally with in the week.

  Review of 4/1/19, following an experience of 3/4/19 by ISOM J. *

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• 5 / 5

  

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  Excellent

  Review of 4/1/19, following an experience of 3/7/19 by ALAN L. *

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• 5 / 5

  

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  It is so great

  Review of 4/1/19, following an experience of 3/19/19 by TEAGAN A. *

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• 4 / 5

  

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  Very good, kept me informed of status of my order which is important to me.

  Review of 4/1/19, following an experience of 3/6/19 by RYANN B. *

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• 4 / 5

  

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  Pretty comprehensive.

  Review of 4/1/19, following an experience of 3/2/19 by ELYSE W. *

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• 5 / 5

  

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  Easy to search for things, fast delivery

  Review of 4/1/19, following an experience of 3/28/19 by THAD W. *

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• 5 / 5

  

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  Good

  Review of 4/1/19, following an experience of 3/14/19 by GLENNIE B. *

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• 5 / 5

  

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  Awesome!!!

  Review of 4/1/19, following an experience of 3/30/19 by EZEQUIEL D. *

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• 3 / 5

  

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  Because the product was required quickly, I telephoned to change my Ebay order from postal delivery to pick up. I had to make 4 phone calls in 3 days to find out when it would be available. It would have been nice if CMC had kept me informed rather than me having to chase them. Otherwise they were friendly and helpful.

  Review of 3/31/19, following an experience of 3/25/19 by ADAM B. *

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• 1 / 5

  

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  Disgusted!!! Dispute ordering books a month ago I am still waiting. Is a Christmas present for a young boy!!!!

  Review of 2/12/19, following an experience of 12/9/18 by KAIA R. *

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  Answer by carlingfordmusic.com.au

  

  Flag

  Hi Kirsty We are sorry for this, as it was out of our control. This was an issue with one of our couriers Fastway repeatedly not pick up from our store. Since this issue, we have closed our account with Fastway and moved to a more reliable courier. I understand that this cannot fix the unpleasant transaction and experience you have had, but to show that we are taking steps to prevent this from happening in the future.

• 2 / 5

  

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  average

  Review of 12/18/18, following an experience of 11/13/18 by TRE H. *

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• 1 / 5

  

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  Website is easy to navigate but order was sent to the wrong address . It was only excellent service from Fastways that allowed me to get the order .

  Review of 12/18/18, following an experience of 9/17/18 by CASANDRA R. *

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• 1 / 5

  

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  They dont rate at all They did not even have the guitar they advertised so i was refunded after having had to say no to another guitar they were preparing instead no

  Review of 12/17/18, following an experience of 9/30/18 by NAPOLEON H. *

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Reviews displayed in chronological order