Customer reviews

• 5 / 5

  

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  Excellent customer service!

  Review of 6/4/20, following an experience of 6/2/20 by STUART K. *

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• 5 / 5

  

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  Great service and great conversation and attitude go customer service

  Review of 6/4/20, following an experience of 5/30/20 by SEAN M. *

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• 5 / 5

  

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  Very professional throughout the whole process.

  Review of 6/3/20, following an experience of 6/1/20 by SHANY W. *

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• 5 / 5

  

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  I have experienced different staff. Most of them are ok, but not even smiled. So i dont bother anymore. I just called first if Murray is in, then i go there.

  Review of 6/3/20, following an experience of 6/1/20 by CHANEL B. *

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• 5 / 5

  

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  Very good and quick service

  Review of 6/3/20, following an experience of 5/28/20 by STEFANIE P. *

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• 5 / 5

  

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  Great to deal with. They can’t help delays during a plague.

  Review of 6/3/20, following an experience of 5/15/20 by KARLEY R. *

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• 5 / 5

  

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  Good price, great service

  Review of 6/2/20, following an experience of 5/26/20 by VIVIANNE C. *

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• 5 / 5

  

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  Because of COVID there was a delay in delivery but when I got onto the manager they treated me very well and I am totally happy with the product

  Review of 6/2/20, following an experience of 5/28/20 by LAYLA C. *

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• 5 / 5

  

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  Excellent customer service. Friendly staff, always willing to help and offer advice.

  Review of 6/1/20, following an experience of 5/30/20 by WENDELL B. *

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• 4 / 5

  

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  Everything was fine once I worked out how to continue with the order after registering. It wasn't terribly clear for someone who doesn't do a lot of ordering online. Apart from that, I had no problem.

  Review of 5/31/20, following an experience of 5/29/20 by SKYLAR M. *

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• 5 / 5

  

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  The guys in carping ford are very helpful. I ordered a cable which they have to make in house and I needed it ASAP they have phoned me the very next day and said it’s ready. I highly recommend these store for any musical needs.

  Review of 5/31/20, following an experience of 5/25/20 by NIGEL R. *

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• 5 / 5

  

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  Very Good service and friendly staff!

  Review of 5/31/20, following an experience of 5/29/20 by CHAD R. *

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• 4 / 5

  

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  Staff have always been very helpful.

  Review of 5/30/20, following an experience of 5/28/20 by FLORENCIO R. *

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• 5 / 5

  

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  Excellent price and prompt delivery.

  Review of 5/30/20, following an experience of 5/21/20 by WINNIFRED D. *

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• 5 / 5

  

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  Excellent service and good recommendations. Thank you

  Review of 5/30/20, following an experience of 5/23/20 by TORREY W. *

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• 5 / 5

  

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  Ordered a beautiful wooden xylophone from here. They guys were very kind to hold the xylophone for me so I could pick it up on the weekend. Very happy with the product!

  Review of 5/30/20, following an experience of 5/21/20 by NESTOR P. *

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• 5 / 5

  

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  Not only was it easy to order over the phone, but it arrived much quicker than we had anticipated making us very happy and satisfied customers.

  Review of 5/30/20, following an experience of 5/21/20 by ANDREANE H. *

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• 5 / 5

  

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  All good. Very happy.

  Review of 5/30/20, following an experience of 5/28/20 by GEO W. *

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• 5 / 5

  

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  What can say exellent all round service

  Review of 5/30/20, following an experience of 5/28/20 by PATRICIA H. *

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• 5 / 5

  

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  Lachlan was excellent, the service he gave on such a busy day as it was Click frenzy was 5 stars. The quick turn around from ordering to shipping to receiving was so quick. I would highly recommend Carlingformusic.com.au

  Review of 5/30/20, following an experience of 5/20/20 by MILLER S. *

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• 5 / 5

  

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  I have a grandson who is about to start learning the violin. I had no idea what to purchase. Following a discussion with one of the sales personnel I was able to purchase a book appropriate for his age as a beginning violinist. Nothing was too much trouble. I was very impressed by the service.

  Review of 5/30/20, following an experience of 5/18/20 by ELBERT W. *

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• 5 / 5

  

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  Great service and delivery, I was happy with the service, now I am looking at what else you sell.

  Review of 5/30/20, following an experience of 5/20/20 by DION D. *

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• 5 / 5

  

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  Nice choice of instruments & books, great service, fast shipping. All good, thanks!!!:)

  Review of 5/30/20, following an experience of 5/20/20 by WILTON R. *

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• 5 / 5

  

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  Great service - salespeople sold me straightaway!

  Review of 5/30/20, following an experience of 5/16/20 by DENA E. *

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• 5 / 5

  

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  My order was dealt with efficiently and my parcel was delivered promptly and in good order.

  Review of 5/30/20, following an experience of 5/20/20 by FRANCISCA S. *

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• 5 / 5

  

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  this ukelele is a amazing product and i like the colour is very nice thankyou

  Review of 5/30/20, following an experience of 5/19/20 by SUSANNA M. *

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• 5 / 5

  

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  Fast postage and Item was as expected, always good service

  Review of 5/30/20, following an experience of 5/15/20 by JUDE S. *

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• 4 / 5

  

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  Happy

  Review of 5/30/20, following an experience of 5/6/20 by LEILA R. *

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• 5 / 5

  

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  I found the staff extremely helpful when trying to order my piano music !!! My order was taken and delivered within the week !!! I have ordered more books !!!!!!

  Review of 5/30/20, following an experience of 5/15/20 by CAMERON H. *

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• 5 / 5

  

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  Faster than you think. Thanks

  Review of 5/30/20, following an experience of 5/14/20 by MARGARETTA B. *

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• 2 / 5

  

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  Virtually non-existent communication - it took 2 emails and 3 Ebay messages, over the course of 4 days to get a response to a query about my order. By this time it was too late. No apology or recognition of my frustration. Would not buy from again.

  Review of 5/30/20, following an experience of 5/13/20 by JACYNTHE K. *

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• 5 / 5

  

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  I was able to get all the music & books I needed. Murray is always friendly & helpful.

  Review of 5/30/20, following an experience of 5/15/20 by QUINTON E. *

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• 5 / 5

  

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  Setup & repaired my guitar and changed strings all for a good price.

  Review of 5/30/20, following an experience of 5/14/20 by CARLEY R. *

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• 5 / 5

  

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  Haven’t received order yet but in making a wrong decision ordering my violin they were easy to contact and were very quick in resolving the problem which helps when living in a remote area .

  Review of 5/18/20, following an experience of 5/13/20 by RUTHIE B. *

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• 5 / 5

  

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  A pleasure to visit, browse and buy and also efficient online ordering.

  Review of 5/18/20, following an experience of 5/12/20 by MAX F. *

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• 5 / 5

  

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  I always find Carlingford Music provide fast service/delivery and have a good product range.

  Review of 5/18/20, following an experience of 5/13/20 by BORIS L. *

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• 5 / 5

  

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  Very professional and informative

  Review of 5/18/20, following an experience of 5/11/20 by RYLAN R. *

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• 5 / 5

  

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  Murray is always cheerful and funny, not boring.

  Review of 5/18/20, following an experience of 5/11/20 by ROGELIO H. *

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• 4 / 5

  

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  I found the sales team most helpful and knowledgable, but I was very frustrated with the trying to register online as it keep refusing me so I went through the guest gateway and due to my angst I, I only ordered one music stand but got TWO!!! and that's why the price was higher...as it had already registered an earlier attempt(thus making it two). Having not done this before I now know to CHECK my checkout and end submission. Anyway that's what happens when one is nieve. I will give the extra stand to a friend....

  Review of 5/18/20, following an experience of 5/11/20 by ANGELA C. *

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• 5 / 5

  

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  Product as advertised

  Review of 5/18/20, following an experience of 5/11/20 by CLARE J. *

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• 5 / 5

  

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  Robert was very knowledgeable in regards to keyboards. It was a pleasure to deal with him.

  Review of 5/18/20, following an experience of 5/9/20 by GOLDA R. *

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• 5 / 5

  

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  As always- kind, well informed and helpful 👍

  Review of 5/18/20, following an experience of 5/9/20 by ALANNA K. *

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• 5 / 5

  

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  Quick service and product was exactly what we needed at a great price. Thankyou

  Review of 5/18/20, following an experience of 5/11/20 by ARNALDO R. *

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• 5 / 5

  

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  Amazing service. Coffee on arrival with a smile . Best piano selection in Sydney. Friendly and informative staff . Very recommend.

  Review of 5/18/20, following an experience of 5/12/20 by MYRTICE K. *

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• 5 / 5

  

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  Carlingford had the books I needed which is reassuring.

  Review of 5/18/20, following an experience of 5/6/20 by ALIVIA N. *

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• 3 / 5

  

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  it took a long time before My order came and I dont remember anyone trying to phone me to tell my it would be late.

  Review of 5/18/20, following an experience of 5/8/20 by ELYSSA G. *

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• 5 / 5

  

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  Shipped quickly, just what I was looking for. Always happy to buy from a small business, too!

  Review of 5/18/20, following an experience of 5/7/20 by BARTHOLOME M. *

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• 5 / 5

  

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  Very helpful and efficient

  Review of 5/18/20, following an experience of 5/7/20 by LAURIANE H. *

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• 5 / 5

  

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  Good website, fast delivery

  Review of 5/18/20, following an experience of 5/7/20 by SKYLAR H. *

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• 5 / 5

  

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  Very satisfied with my order.

  Review of 5/18/20, following an experience of 5/7/20 by BETSY D. *

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• 5 / 5

  

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  Excellent guide and the staff know why they are doing. The level of knowledge and services were awesome.

  Review of 5/18/20, following an experience of 5/7/20 by EDMUND B. *

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• 3 / 5

  

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  Review of 5/18/20, following an experience of 5/8/20 by RYDER O. *

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• 5 / 5

  

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  I messaged Carlingford Music Centre that my husband would pick up my order. When he arrived, my order was waiting for him with his name on it. Thank you for your efficiency.

  Review of 5/18/20, following an experience of 5/6/20 by ELYSSA H. *

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• 5 / 5

  

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  Excellent service superfast delivery quality products

  Review of 5/18/20, following an experience of 5/5/20 by OLA D. *

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• 5 / 5

  

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  Thanks Carlingford music for prompt delivery in these trying times the product was delivered in great condition and played great out of the box, haven't really had time with it because its a birthday present but will give it a workout in the next couple of days thanks......Cheers

  Review of 5/18/20, following an experience of 5/5/20 by MAGGIE Z. *

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• 5 / 5

  

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  I was given the best of service when an item I required was not in stock, they kept my order alive and posted it when it was restocked

  Review of 5/18/20, following an experience of 5/1/20 by NOBLE H. *

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• 5 / 5

  

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  Easy to order, deli every was speedy.

  Review of 5/18/20, following an experience of 5/5/20 by ADRIEN G. *

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• 5 / 5

  

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  Great selection to choose from and fantastic service from the staff. Prices are.reasonable too.

  Review of 5/18/20, following an experience of 5/2/20 by BONITA B. *

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• 5 / 5

  

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  They had supply issues, which meant it took a while for my product to come, it wasn't their fault. But they still supplied me with a higher quality item for the same price while being apologetic. Great customer service! And the custom SC7 works great!

  Review of 5/18/20, following an experience of 5/2/20 by JON A. *

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• 5 / 5

  

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  Excellent serice

  Review of 5/18/20, following an experience of 5/1/20 by SIMEON L. *

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• 1 / 5

  

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  I wanted to shop locally. Should have gone there perhaps? This store cannot handle on-line business. Forget about it. No-one there knows what is going on.

  Review of 5/18/20, following an experience of 5/2/20 by JONAS F. *

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• 5 / 5

  

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  I ordered a guitar from the US via Reverb. Ned from Carlingford answered all of my questions and even sent me photos per my request. Communication was difficult due to a 14 hour time difference but Ned was timely in responding to my inquiries via Reverb. The guitar got stuck at US Customs due to some questions regarding the package contents. However, I informed Carlingford and they contacted the shipper to resolve the issue within a matter of days. I received the guitar in perfect brand new condition just as advertised. I was concerned regarding damage due to the distance, time and temperature variability during shipment but the guitar was packaged perfectly to prevent any damage. I could not be happier with the purchase and the service from Carlingford!

  Review of 5/18/20, following an experience of 4/29/20 by LAMBERT A. *

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• 5 / 5

  

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  Easy no fuss and guitar was exactly as described will deal with these people again...

  Review of 5/18/20, following an experience of 4/27/20 by CLEO M. *

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• 5 / 5

  

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  Arrived on time and am very happy with the products I purchased. Thankyou

  Review of 5/18/20, following an experience of 4/27/20 by SUSIE B. *

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• 5 / 5

  

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  Prompt service and exactly what I ordered.

  Review of 5/18/20, following an experience of 4/28/20 by FATIMA A. *

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• 5 / 5

  

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  Very efficient caring customer focused service

  Review of 5/18/20, following an experience of 4/30/20 by KURT D. *

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• 5 / 5

  

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  Great service. I have just received my lovely Ukulele strap & I`m very happy & would recommend

  Review of 5/18/20, following an experience of 4/30/20 by ANDY L. *

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• 5 / 5

  

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  We purchased a brand new Kawai piano. Price was matched with cheapest online shop and delivery price was also reasonable. Piano was delivered on time which in this business very impressive! Delivery guys were super careful handling the piano and knew what they are doing. Carlingford music sales gentleman was not very friendly but did take care of us with good price and smooth transaction. Post delivery tuning guy from K.J. Pianos was the star of the show. Very professional and precise. It seemed that he has done it a million times. Tuned the piano very fast and perfectly accurate. He even had a loyalty program. Big LIKE! In general I will definitely go back to this shop for my next purchase.

  Review of 5/18/20, following an experience of 4/18/20 by ALANNA B. *

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• 5 / 5

  

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  Both staff members excel in their customers service..Enjoyable ,pleasant and efficient help seems to come as second nature to them.

  Review of 5/3/20, following an experience of 5/1/20 by RENE C. *

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• 5 / 5

  

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  Product was a very easy on line transaction, fast response time. Happy with purchase.

  Review of 5/2/20, following an experience of 4/30/20 by SUNNY B. *

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• 5 / 5

  

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  Amazing purchase experience. Staff really helpful and I am very delighted with my product. (:

  Review of 5/2/20, following an experience of 4/15/20 by HELENE K. *

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• 5 / 5

  

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  The team were great over the ohone, didn't muck around and understood my needs, because I could actually speak to someone doing the actual production and preparation of the items for me.. I really appreciate this in a time when internet shopping and the like can be so frsutrating and a run-around. It was refreshing and a pleasure to do business with these guys.

  Review of 5/1/20, following an experience of 4/24/20 by ESTELLE K. *

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• 5 / 5

  

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  Robert was an absoulute star to deal with. His knowlegde and advice went a long way in our decision process. We purchased a Casio psx 3000 and are very happy with our purchase. Highly reccomend Robert and Carlingford Music

  Review of 4/30/20, following an experience of 4/28/20 by GLADYCE P. *

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• 5 / 5

  

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  Really good experience, prompt delivery and thoughtful email follow up :)

  Review of 4/30/20, following an experience of 4/27/20 by TALIA K. *

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• 5 / 5

  

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  A seamless shopping experience. My new digital piano was delivered within two days of my order. Robert was extremely helpful.

  Review of 4/27/20, following an experience of 4/22/20 by SANDY R. *

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• 5 / 5

  

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  Great service thank you.

  Review of 4/26/20, following an experience of 4/24/20 by BARTHOLOME L. *

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• 5 / 5

  

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  Very quick postage still waiting on some out of stock items but very pleased

  Review of 4/26/20, following an experience of 4/9/20 by LINWOOD O. *

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• 5 / 5

  

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  Received in good condition. Prompt service, no fuss transaction.

  Review of 4/25/20, following an experience of 4/23/20 by NAYELI M. *

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• 5 / 5

  

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  Very sincere staff and superb service.

  Review of 4/25/20, following an experience of 4/23/20 by REBECA R. *

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• 5 / 5

  

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  This business is run by some of the most genuine people in the music industry. The way they serve the musical community is very important

  Review of 4/25/20, following an experience of 4/23/20 by AVA W. *

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• 5 / 5

  

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  Great Service all things considered. Following a minor administration issue and a delay caused by the COVID 19 virus an very good smooth online purchasing process. Jeff went out of his way to ensure a delivery as timely as possible. Please ensure you all support all your local businesses by shopping locally. The virus will go, we need to make sure business's such as this one survive. No better time to buy that new guitar, sit in the back yard in the sun and drive everyone nuts learning Stairway to heaven - again. Or do yourself a favour and learn Ten Years Gone followed by Over the Hills.

  Review of 4/25/20, following an experience of 4/22/20 by RHETT W. *

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• 5 / 5

  

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  Profesional , helpful, kind . Good choice of music books .

  Review of 4/23/20, following an experience of 4/21/20 by LUZ G. *

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• 5 / 5

  

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  Was very impressed with the service I received. The item I ordered was not available but I received a phone call the same day to discuss options. Very happy.

  Review of 4/19/20, following an experience of 4/17/20 by TARYN L. *

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• 4 / 5

  

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  Very helpful staff. Extremely prompt delivery.

  Review of 4/19/20, following an experience of 4/9/20 by KODY C. *

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• 5 / 5

  

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  Excellent service, fast efficient delivery of product. Arrived in perfect condition. Will be a return customer.

  Review of 4/18/20, following an experience of 4/15/20 by AIYANA K. *

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• 5 / 5

  

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  These guys have been serving the community (and suburbs beyond!) since I was a kid. Will continue to go to them - great service and top products!

  Review of 4/17/20, following an experience of 4/15/20 by NOBLE H. *

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• 5 / 5

  

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  Excellent service.

  Review of 4/17/20, following an experience of 4/15/20 by REGINALD G. *

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• 4 / 5

  

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  Everyone was very helpful during the purchase.

  Review of 4/17/20, following an experience of 4/8/20 by ERYN W. *

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• 5 / 5

  

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  Very prompt delivery.

  Review of 4/16/20, following an experience of 4/14/20 by VIVIANE M. *

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• 5 / 5

  

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  Good team, they really tried to come up with a good deal and great advise.

  Review of 4/16/20, following an experience of 4/9/20 by JONATAN R. *

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• 5 / 5

  

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  Great service - very friendly and helpful. Love the digital piano and music books we bought too. Couldn’t be happier.

  Review of 4/12/20, following an experience of 4/9/20 by STANTON G. *

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• 5 / 5

  

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  Great service and product

  Review of 4/12/20, following an experience of 3/19/20 by CLAUDE H. *

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• 5 / 5

  

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  Knowledgeable and helpful I called and spoke to Robert and he was very easy to deal with. No high pressure sale techniques.

  Review of 4/11/20, following an experience of 4/9/20 by CANDIDA E. *

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• 5 / 5

  

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  Very good product as described.

  Review of 4/11/20, following an experience of 4/9/20 by FABIAN B. *

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• 5 / 5

  

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  Good service and products were received in excellent conditions

  Review of 4/11/20, following an experience of 4/8/20 by CHRIS L. *

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• 5 / 5

  

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  Prompt and courteous with a smile.

  Review of 4/8/20, following an experience of 4/1/20 by FLOSSIE B. *

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• 4 / 5

  

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  Was a very easy and efficient ordering process.

  Review of 4/7/20, following an experience of 4/2/20 by AYANA O. *

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• 5 / 5

  

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  Happy to purchase from you

  Review of 4/6/20, following an experience of 4/4/20 by JERROLD K. *

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• 5 / 5

  

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  Ned was a delight to discuss our requirements.

  Review of 4/6/20, following an experience of 4/4/20 by ANITA S. *

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• 5 / 5

  

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  Very happy with product and dilevery time

  Review of 4/4/20, following an experience of 4/1/20 by ROYAL R. *

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Reviews displayed in chronological order